Course Description:

Communication skills explains the importance of effective communication, listening skills, and feedback. Upon completion, the learner will be able to identify the roles of the sender and receiver and explain the effects of encoding and decoding. The learner also learns to identify the barriers to effective communication and appropriate types of communication to use in various situations.

Course Outline:

Communication

Course Segments:

Introduction to Communication, The Sender, The Receiver, The Medium, Feedback and Noise